We hope you are as in love with your items as we are, but if you’re not completely happy, you need to let us know via email within 14 days of receiving the items, contact firstname.lastname@example.org
You then have another 14 days to return the order to us. We recommend that you keep your receipt from the Post Office until your refund has cleared.
Items must be returned, unused, unworn and in their original, undamaged packaging with tags attached.
We cannot accept returns on pierced earrings for hygiene reasons.
You will be responsible for the cost of returns.
Items under £50 need to be sent by Royal Mail recorded delivery. Items over £50 need to be sent by Royal Mail special delivery.
We cannot take responsibility for any returns that are lost in the post. Please contact Royal Mail directly.
- Any items that are received back and are not in a resalable condition will be returned to you.
- Refunds are processed within 10 business days of receipt and you will receive confirmation of your refund via email.
- Please note that refunds can only be issued back to your original payment method or issued as a credit to spend with Pretty Stories.
Faulty or damaged items
We do everything we can to ensure your items are delivered in perfect condition and that they bring a smile to your face. We apologise if you have any issues and ask that you contact us within 14 days of you receiving delivery.
Amy had a vision for a jewellery collection that breaks what’s expected and steps away from traditional bridal jewellery.
A collection for cool brides that want a modern twist on classics which is why we have used these beautiful freshwater pearls.
When we added our bridal capes to Instagram, not only have we received messages from brides but messages from bridal shops wanting to stock our ‘exclusive’ pieces.
Our pieces are only available to buy via our website or for our ‘pretty brides’ within our sister business ‘Dress Me Pretty Bridal Room’.
Introducing our Geo Range...
Since sharing some of our ‘Geo range’ on social media, we’ve been inundated with messages from brides wanting them for their big day!!
They’re super versatile and can be worn to style up every day looks.